Refund policy

30-Day Money-Back Guarantee — No Return Required

At Roam Brew, we stand behind every TurboSteam unit we ship. If you're not completely satisfied with your purchase for any reason, we'll give you a full refund — no questions asked, no return needed.

How it works:

• Contact us within 30 days of receiving your order
• Let us know what the issue is — we'd love to make it right
• We'll process your full refund promptly
• You're welcome to keep the product

A few things to note:

• Your 30-day window starts on the day your order is delivered — not the day you placed it
• Refunds are issued to your original payment method within 5–10 business days
• We ship internationally and delivery takes 7–14 days, so please allow for that before reaching out

Why no return? We'd rather you keep the product than deal with the hassle of international shipping. Our goal is simple: if you're not happy, we make it right — fast.